Refund policy
Refund & Return Policy
At Lomura, we want you to be fully satisfied with your purchase.
1. 30-Day Money Back Guarantee
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your item.
2. Eligibility for Returns
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
3. Non-Returnable Items
Certain items may not be eligible for return due to hygiene reasons (such as personal care products that have been used).
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a few business days.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we will offer a replacement or full refund.
6. Order Cancellation
Orders can be canceled or modified within 24 hours of purchase. After that, orders may already be processed and cannot be changed.
7. Return Shipping
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
8. Contact Us
If you have any questions, please contact us: