FAQ
Frequently Asked Questions
1. How long does shipping take?
Shipping times typically range between 3–15 business days, depending on your location. You will receive a tracking number once your order has been shipped.
2. Do you offer a money-back guarantee?
Yes! We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, you can contact us for a refund.
3. How can I track my order?
Once your order is shipped, you will receive an email with a tracking link to monitor your delivery in real time.
4. Are your products safe to use?
Yes, all our products are carefully selected and tested to ensure they are safe and effective for everyday use.
5. Can I change or cancel my order?
You can request changes or cancellations within 24 hours of placing your order. After that, it may already be processed.
6. What if I receive a damaged item?
If your item arrives damaged, please contact us with photos and we will send a replacement or issue a refund.
7. Do you ship worldwide?
Yes, we offer worldwide shipping.
8. How can I contact you?
You can reach us anytime at:
📧 support.lomura@gmail.com